Provided IT Services
Cal Maritime's Department of Information Technology delivers a variety of services to support the mission of the University.
Computing Services
- Provisioning accounts
- Change usernames/passwords
- Campus issued Desktop/Laptop support services
- Resolution of software and hardware problems
- Configuration, installation, move, and disposal of computers and software programs
- Site licensed software (contracts and tracking)
- Asset Management, Inventory Control
- Network connectivity issues
- End-user training and documentation services
- Apple product support
Network Operations/Infrastructure and Architecture
- Backup and Recovery
- Virtual and Physical Server Administration
- Storage Administration (shared network folders)
- Printer Services Management
- Keyserver Software Management
- Wired Network Services
- Wireless Network Services
- Remote access services
- Service continuity and availability
- Internet Access
- Project Management and Implementation of campus, CSU ITRP2 and ITAC Synergy projects
Information and Network Security
- Information Security Roles and Responsibilities
- Risk Management
- Responsible Use
- Privacy
- Security Awareness and Training
- Security of Third Party Services
- Information Technology Security
- Configuration Management and Change Control
- Access Control
- Asset Management
- Management of Information Security Incident Response
- Physical Security
- Business Continuity and Disaster Recovery
- Legal and Regulatory Compliance
TSGB Network/Infrastructure for Ship's Business and Instruction
- Broadband Satellite ( / )
- Network Infrastructure (wiring/data jacks/routers/switches)
- Servers
- Exchange/email services
- IT Staff Member on cruise with backup support on campus
- "Follow the Voyage" technical support
- PBX, Telecom ports, Calling cards
Email Services
- Exchange Server Login or documentation
- Outlook Clients
- Email Distribution Lists
- Spam filtering w/ antivirus protection ()
Web Services
- Managing Hosted Solutions
- Online Directory (currently Global Address Book)
University Administrative Systems
- PeopleSoft Human Capital Management
- PeopleSoft Finance
- Online Services (CashNet, etc.)
Telecommunications
- PBX
- Digital and Analog Desk Phones
- VoIP Services
- Support of Cal Maritime-approved/issued cell phones
- Support for IT-approved third-party applications
- Voicemail
- 911 Services; campus "blue light" emergency phones
- 911 Program
- Call Accounting
Internal Information Technology Management Services
- Technology Strategic Planning
- Lifecycle and capacity management
- IT standards and policies
- Change management
- Contracts and license management
- Technology consulting
- Evaluation, research and development
- Technology assessment and improvement
- Financial management and accountability
- Internal and external technology business relationship management